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Delivery Terms

Delivery Terms

Welcome to DDP Elite USA! We are committed to providing our customers with exceptional service and the highest quality surgical instruments and dental tools. Here, we outline our delivery terms to ensure a smooth shopping experience for you.

Free Delivery

At DDP Elite USA, we are pleased to offer free delivery on all orders over $100. Our goal is to make our premium products as accessible as possible, and we believe that eliminating shipping costs for substantial orders will provide greater value to our healthcare professionals across the USA.

Delivery Areas

We deliver to any address within the continental United States. At this time, we do not ship to PO Boxes, APO/FPO addresses, or international locations. Our aim is to expand our delivery areas in the future to include these regions and meet the needs of all our customers.

Shipping Times

We process orders within 1-2 business days. Once processed, the estimated delivery time is 3-5 business days depending on your location within the United States. Please note that these are estimates and actual delivery times may vary based on factors outside of our control, such as logistical delays.

Order Tracking

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order's progress as it makes its way to you. This feature ensures transparency and allows you to plan accordingly for the arrival of your purchase.

Handling Fees

There are no handling fees for orders exceeding $100. For orders under $100, a standard shipping charge will apply. The specific amount will be provided at checkout, based on your order’s size and delivery location.

Expedited Shipping

Expedited shipping options are available at an additional cost. During the checkout process, you will have the opportunity to select your preferred shipping method. Costs for expedited shipping are calculated based on the weight of your order and your location.

Order Changes and Cancellations

We understand that plans can change, and we strive to accommodate order changes or cancellations whenever possible. If you need to change or cancel your order, please contact us immediately. We can only modify orders that have not yet been processed for shipping.

Damaged or Incorrect Orders

At DDP Elite USA, we take great care to ensure that your orders are delivered in perfect condition. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible, either through an exchange or a refund.

Customer Support

Our customer support team is here to help you with any questions or concerns you may have regarding your order or our delivery terms. Please feel free to contact us at sales@ddpeliteusa.com.

Thank you for choosing DDP Elite USA for your professional needs. We look forward to serving you and providing you with the best surgical instruments and dental tools available in the market.

Delivery dates are estimates, unless a fixed date for the transactions has been expressly agreed in writing. Delivery periods are given under the reservation that the Customer meets his contractual duties of cooperation.
In the event, that, nevertheless, agreed delivery dates are not observed for reasons for which we are responsible, the customer may withdraw from the contract after a period of grace of no less than 15 business days set by the customer has expired fruitlessly. Withdrawal must be by written notice.
We will be in default only upon the expiration of a reasonable grace period of no less than 15 business days set by the customer. In cases of force majeure and other unforeseeable, extraordinary circumstances for which we are not responsible, for example operational troubles and interruptions due to fire, water, or similar events, failures of production facilities and machines, late delivery, or delivery shortfalls on the part of our suppliers, and interruptions in operation due to a shortage in raw materials, energy or labour, strike, lockout, difficulties in the procurement of transportation means, disruptions or obstructions in traffic, or official intervention, we are – to the extent that the named circumstances prevent us from a timely performance of our obligations - entitled to postpone the performance of the delivery and/or service for the term of the obstruction plus a reasonable start-up time. If, consequently, the performance of the delivery or service is delayed for more than one month, both we and the customer are entitled to withdraw from the contract by written notice in respect of the quantities affected by the delay in delivery, excluding any damages claims.
In each individual case of default, our obligation to pay damages is limited.
We are entitled to perform partial delivery and partial services within the agreed delivery and performance periods if reasonable to the customer.
Observance of our delivery and performance obligations is subject to the due and proper performance of the customer's obligations. We reserve the right to plea non-fulfilment of the contract.
Costs claimed for downtimes or manipulation will be reimbursed only if legitimate and only to the amount of the freight costs of the deliveries concerned.
In the case that the Customer is in default with calling, accepting, or collecting the goods or services, or if the customer is responsible for a delay of the shipment or the service of the goods, we are entitled without prejudice to any other claims, to demand payment of a flat-rate in the amount of the usual local storage charges, regardless of whether the goods are stored in our facilities or those of a third party. The customer bears the burden of proof of lower or no damage.