You may request a return within 14 days of receiving your order. To be eligible, instruments must be unused, unsterilized, and in their original condition and packaging, with proof of purchase.
How to start a return
- Email sales@ddpeliteusa.com with your order number, the items you wish to return, and the reason.
- We will reply with return approval and the return address.
- Ship the items back within 7 days of approval. Items sent without prior approval will not be accepted.
Returns go to: DDP Elite USA, 8350 NW 66th Street, Miami, FL 33166, United States.
Return shipping
Return shipping costs are paid by the customer. Original shipping charges (for international orders) are non-refundable. If an item arrives defective, damaged, or is not what you ordered, we cover the return shipping and send a replacement or full refund.
Damaged, defective or wrong items
Please inspect your order on delivery. Contact us within 7 days with your order number and photos, and we will make it right at no cost to you.
Non-returnable items
- Instruments that have been used, cleaned, sterilized or autoclaved
- Custom, engraved or personalized instruments
- Special-order items supplied on request (not listed on our website), unless defective
- Items returned incomplete, damaged by misuse, or without original packaging
- Gift cards
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. Import duties and taxes paid on international orders are not refundable by us; you may be able to reclaim them from your local customs authority.
Your statutory rights
Nothing in this policy affects any rights you have under the consumer protection laws of your country. Where local law gives you a longer cancellation or return period, that period applies.
Questions? Email sales@ddpeliteusa.com or call +1 (305) 905-1732. See also our full refund policy.