3-Year Warranty on All Instruments | DDP Elite USA Skip to content

3-Year Warranty

Every instrument sold by DDP ELITE USA is backed by a 3-year warranty. If an instrument breaks, bends or rusts under normal clinical use within three years of purchase, we will make it right.

What the warranty covers

  • Breaking - fracture of jaws, tips, blades, shafts or joints
  • Bending - loss of alignment or shape under normal clinical use
  • Rusting - corrosion of the instrument under normal clinical use and standard sterilization

The warranty applies to every instrument in our catalog, from dental hand instruments to surgical, endoscopic and laparoscopic instruments.

How long it lasts

Coverage runs for three years from the date of purchase.

Normal clinical use

The warranty covers instruments used for their intended clinical purpose and reprocessed according to the manufacturer's instructions, including standard autoclave sterilization.

How to make a claim

  1. Contact our customer service team through our 24-hour live chat or our contact page.
  2. Tell us your order number, the instrument, and what has happened to it. Photos help us resolve your claim faster.
  3. Our team will confirm the next steps with you.

Questions

If you are not sure whether something is covered, ask us before you send anything back - our team is available around the clock via live chat. You can also read our frequently asked questions.

DDP ELITE USA - Miami, Florida. Free shipping all over the USA.

Delivery dates are estimates, unless a fixed date for the transactions has been expressly agreed in writing. Delivery periods are given under the reservation that the Customer meets his contractual duties of cooperation.
In the event, that, nevertheless, agreed delivery dates are not observed for reasons for which we are responsible, the customer may withdraw from the contract after a period of grace of no less than 15 business days set by the customer has expired fruitlessly. Withdrawal must be by written notice.
We will be in default only upon the expiration of a reasonable grace period of no less than 15 business days set by the customer. In cases of force majeure and other unforeseeable, extraordinary circumstances for which we are not responsible, for example operational troubles and interruptions due to fire, water, or similar events, failures of production facilities and machines, late delivery, or delivery shortfalls on the part of our suppliers, and interruptions in operation due to a shortage in raw materials, energy or labour, strike, lockout, difficulties in the procurement of transportation means, disruptions or obstructions in traffic, or official intervention, we are – to the extent that the named circumstances prevent us from a timely performance of our obligations - entitled to postpone the performance of the delivery and/or service for the term of the obstruction plus a reasonable start-up time. If, consequently, the performance of the delivery or service is delayed for more than one month, both we and the customer are entitled to withdraw from the contract by written notice in respect of the quantities affected by the delay in delivery, excluding any damages claims.
In each individual case of default, our obligation to pay damages is limited.
We are entitled to perform partial delivery and partial services within the agreed delivery and performance periods if reasonable to the customer.
Observance of our delivery and performance obligations is subject to the due and proper performance of the customer's obligations. We reserve the right to plea non-fulfilment of the contract.
Costs claimed for downtimes or manipulation will be reimbursed only if legitimate and only to the amount of the freight costs of the deliveries concerned.
In the case that the Customer is in default with calling, accepting, or collecting the goods or services, or if the customer is responsible for a delay of the shipment or the service of the goods, we are entitled without prejudice to any other claims, to demand payment of a flat-rate in the amount of the usual local storage charges, regardless of whether the goods are stored in our facilities or those of a third party. The customer bears the burden of proof of lower or no damage.