Shipping policy

Order processing

In-stock orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding US public holidays) from our facility in Miami, Florida. Orders placed after business hours or on weekends are processed the next business day. Instruments not listed on our website and supplied on request will be quoted with a separate dispatch time.

United States

• Free shipping on all US orders — no minimum order value.
• We ship to all 50 states. Estimated delivery times are shown at checkout.
• A tracking number is emailed to you as soon as your order ships.

International

• Shipping cost is calculated at checkout based on destination and package weight.
• Estimated delivery times are shown at checkout and may vary with customs clearance in your country.
• Import duties, taxes and customs fees are not included in the product price or shipping cost. They are the responsibility of the customer and may be collected by the carrier or customs on delivery.
• Refused or unclaimed international shipments are returned to us at the customer's expense; any refund will exclude the original shipping and return shipping charges.
• Customers are responsible for making sure the products they order can be legally imported into their country.

Address accuracy

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address entered at checkout. If you need to change your address, contact us before your order ships.

Lost, delayed or damaged shipments

If your tracking shows no movement for 7 business days, or your package arrives damaged, email sales@ddpeliteusa.com with your order number (and photos for damaged items). We will work with the carrier to resolve it.

Questions

Email sales@ddpeliteusa.com or call +1 (305) 905-1732.